Refund Policy
Our Commitment
At OrionScripts, we stand behind the quality of our products. We want you to be completely satisfied with your purchase.
Refund Eligibility
You may be eligible for a refund if:
- The product has technical issues that prevent it from functioning as described
- We are unable to resolve the technical issues within a reasonable timeframe
- The product is significantly different from its description
- The refund request is made within 14 days of purchase
Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- Change of mind or buyer's remorse
- Compatibility issues clearly stated in the product description
- Lack of technical knowledge to use the product
- After 14 days from the date of purchase
- If the product has been downloaded and used on a live website
- Customization requests or feature additions
Refund Process
- Contact our support team at support@orionscripts.com with your order details
- Describe the issue you're experiencing in detail
- Allow our team to attempt to resolve the issue
- If the issue cannot be resolved, we will process your refund
Refund Timeline
Once approved, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Partial Refunds
In some cases, we may offer partial refunds or account credits as an alternative to full refunds.
Questions?
If you have any questions about our refund policy, please contact us at support@orionscripts.com